These terms describe how to use the Hamis online store (nuts, dried fruit, chocolate, snacks, saffron, and related products). By browsing the site or placing an order, you accept these terms. If you disagree with any part, please do not place an order.
Hamis sells packaged food products online. Descriptions, images, selectable weights, and prices are shown on each product page.
Prices are shown in toman and may change without prior notice. Your final order amount is shown at checkout before payment.
Stock is limited. If an item becomes unavailable or quantity exceeds stock before checkout, you will be asked to update your cart.
Add items to your cart, choose fulfillment (in-store pickup or delivery), and enter contact details on the checkout page.
Placing an order requires verifying your mobile number with a one-time SMS code. Contact details and, for delivery, the delivery address must be accurate.
After successful payment, the order is recorded with an order number. Details appear on the confirmation page and, when signed in, under My orders.
Online payment is processed through Bank Mellat or Bank Saman; you choose the gateway.
The payable total is item subtotal plus shipping (when delivery is selected). VAT is not added to checkout totals in the current purchase flow.
If payment fails, is cancelled, or is interrupted, the order stays pending payment and you can retry or switch gateway from checkout.
You may choose in-store pickup or delivery. For delivery, select the destination (Mashhad or other cities) so shipping cost is calculated.
Shipping uses flat rates (different for Mashhad and other cities) configured in store settings and shown at checkout. When item subtotal reaches the free-delivery threshold, shipping cost becomes zero at checkout.
Delivery requires the address, city, and other requested fields. Preparation and handover times vary; the store may contact you to coordinate when needed.
After payment, order status (e.g. processing, ready for pickup, out for delivery, delivered) updates in your account.
After successful payment, one order-confirmation SMS is sent. Further status changes are not sent by SMS at this time; check your account or contact support.
Discount or promotion codes, when active, apply under the conditions shown at purchase time.
The Hamis customer club applies to registered accounts; points accrue after successful payment per club rules shown in your account. Redemption rules may change over time.
The homepage states that purchased nuts will be taken back with respect if there is any issue with price or quality.
Cancellation, returns, and refunds are handled case by case with the store; there is no fixed automatic deadline on the site. For cancellation, returns, or damaged/wrong items, contact us promptly with your order number using Contact us or footer phone numbers.
Do not send return shipments to another address without prior agreement.
You are responsible for correct mobile number, recipient name, and delivery address. Errors may delay or prevent delivery.
Review cart, selected weight, fulfillment method, and total before paying.
Do not share your account or SMS login codes with others.
You may submit product reviews. Reviews reflect your experience and may be moderated before display. Avoid abusive, promotional, or irrelevant content.
We collect mobile number and contact details for orders, sign-in, and SMS. Delivery addresses are stored when you choose delivery.
Order data is kept to fulfill and support your purchases. Further details on retention or sharing with third parties are not published on this site; contact us with privacy questions.
For questions about orders, products, or these terms, use Contact us, footer phone numbers, and published support hours.
We may update these terms. The current version is always on this page. Continued use after updates means you accept the revised terms.
Last updated: 23 October 2026
Hamis